Terms of Use

Last updated: 27 August 2026

These Terms of Use govern access to and use of General Home Services, available at https://1240.neurogena.net. The website publishes general information about everyday household tasks, such as basic maintenance, furniture assembly, shelving, window coverings and picture hanging. It is a non-commercial informational website. Please read these terms before using the website or sending information through any request form.

1. Who operates the website and acceptance of these terms

General Home Services is the operator of this website unless a specific page states otherwise. By accessing, browsing or using the website, you confirm that you accept these Terms of Use. If you do not agree with them, please do not use the website or submit information through it.

These terms apply to information published on the website and to communications started through a website form or by telephone. They do not create an agreement for household work, an obligation to respond, or an obligation to take any action following a request. The website is not a substitute for obtaining suitably qualified help where a task requires it.

2. Eligibility and permitted use

You may use the website for lawful, personal and informational purposes. You must use it in a way that respects the rights of others and does not interfere with the website, its content or other users. If you use the website on behalf of an organisation, you confirm that you have authority to accept these terms for that organisation.

The information is intended for people seeking general household-task information in the United Kingdom. It may not be suitable for every property, appliance, material, building type or personal circumstance. You are responsible for deciding whether information is relevant to your situation and for taking appropriate precautions before acting on it.

3. Acceptable use and prohibited conduct

You must not use the website in a way that is unlawful, harmful, misleading or disruptive. In particular, you must not:

• attempt to gain unauthorised access to the website, its systems, forms or data;
• introduce malware, harmful code, automated requests or any material intended to impair the website;
• scrape, copy or collect website content at scale without permission;
• misrepresent your identity, send false information or impersonate another person;
• use a form or telephone contact route to send abusive, threatening, discriminatory, unlawful or irrelevant material;
• use the website to advertise, promote or distribute unsolicited material; or
• remove copyright, branding or other ownership notices from copied material.

We may take reasonable steps to protect the website and its users where we believe these rules have been breached. This may include restricting access, removing material where technically possible, or preserving relevant information where required by law.

4. Request forms, submissions and communications

If the website includes a request form, it is a communication tool only. Sending a form does not create a contract, appointment, commitment to carry out work, or guaranteed response. We may be unable to respond to every request, and no outcome is promised. Please do not treat an automated acknowledgement, if one is shown, as acceptance of any request.

Only provide information that is relevant to your enquiry. Do not submit sensitive personal information, payment details, security codes, copies of identity documents, or information about another person unless you are entitled to provide it and it is genuinely necessary. Do not include urgent safety information in a form. Where there is an immediate risk to life, health, property or security, contact the appropriate emergency or specialist support instead.

You remain responsible for the accuracy and lawfulness of information you submit. By sending a submission, you allow General Home Services to use it only as reasonably necessary to read, assess and respond to the communication, subject to applicable data protection law. The website does not currently require user accounts unless a feature clearly states otherwise.

5. Informational scope and household safety

Content is provided for general informational purposes. It does not constitute professional, legal, structural, electrical, gas, plumbing, fire-safety, health and safety, engineering, building-control or insurance advice. Household tasks can involve hidden cables, pipes, asbestos-containing materials, unstable structures, hazardous tools, heavy items and other risks that cannot be assessed from general information alone.

Do not undertake work unless you have the knowledge, equipment, permissions and conditions needed to do so safely. Electrical work, gas work, structural alterations, work at height, work affecting fire safety, work involving suspected asbestos, and work that may require notification or approval should be assessed by a suitably qualified and competent specialist. Where applicable, check the requirements of your landlord, freeholder, local authority, insurer, manufacturer and relevant UK rules before proceeding.

Any references to tools, materials, methods or products are not endorsements and do not guarantee suitability, safety, compatibility or results. Always follow manufacturer instructions and applicable safety guidance.

6. Intellectual property and permitted use of content

Unless stated otherwise, the text, design, layout, logos, graphics and other material on the website are owned by or licensed to General Home Services and are protected by intellectual property laws. All rights not expressly granted are reserved.

You may view, print or save limited extracts for your own personal, non-commercial reference, provided that you keep all ownership notices intact. You must not reproduce, republish, adapt, distribute, display publicly, create derivative material from, or use substantial parts of the website for any other purpose without prior permission, except where applicable law permits this. Names and marks used on the website may be protected even if a specific notice is not displayed.

7. Third-party websites, tools and information

The website may from time to time refer to or provide access to third-party websites, embedded material or technical tools. These are outside the reasonable control of General Home Services. Their content, availability, privacy practices, accessibility and security are governed by their own terms and policies.

A reference to a third party does not mean that General Home Services recommends, approves or guarantees that third party or its information. You should make your own assessment before relying on third-party material or providing information to another website. We are not responsible for loss or damage arising from your use of third-party resources, subject to rights that cannot lawfully be excluded.

8. Privacy, cookies and communications data

Where personal data is collected through the website, it must be handled in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018. Information submitted through a form may include contact details and the details you choose to provide. It should be used only for the relevant communication and any other lawful purpose that is clearly explained when the information is collected.

Some website functions may use cookies or similar technologies. Where non-essential cookies or similar technologies are used, the applicable consent requirements under the Privacy and Electronic Communications Regulations 2003 (PECR) should be observed. Essential technologies may be used where genuinely necessary for a requested website function. Any cookie controls or privacy notices presented on the website should be read alongside these terms.

Please do not use website communications to share information that is unnecessary, highly sensitive or urgent. Data protection rights and the handling of personal information depend on the circumstances and on the information actually collected. Nothing in these terms limits rights that individuals have under applicable data protection law.

9. Availability, updates, suspension and termination

We may update, correct, add, remove or reorganise website content and features at any time. We may also temporarily suspend or restrict access for maintenance, security, operational reasons or where required by law. We do not guarantee that the website, any page, form or item of information will always be available, uninterrupted, secure or free from errors.

You may stop using the website at any time. We may suspend or terminate access where reasonably necessary, including where there is suspected misuse, a security concern, a legal requirement or a breach of these terms. Suspension or termination does not affect rights or obligations that have already arisen.

10. Disclaimers and limitation of liability

The website and its information are provided “as is” for general informational purposes. While reasonable care may be taken in preparing content, General Home Services does not promise that information is complete, current, accurate, suitable for a particular purpose or free from omissions. Practical conditions differ between homes and tasks, and information can become outdated.

To the fullest extent permitted by UK law, General Home Services is not liable for indirect or consequential loss, loss arising from reliance on general information, or loss resulting from website unavailability, third-party content or a user’s failure to take suitable safety precautions. This limitation is intended to be proportionate to the non-commercial, informational nature of the website.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Nothing in these terms removes mandatory rights available to consumers under UK law.

11. Responsibility for misuse and indemnity

If you use the website in breach of these terms or unlawfully, you may be responsible for reasonably foreseeable losses, costs or claims directly caused by that misuse, to the extent permitted by law. This does not require you to compensate General Home Services for matters you did not cause, and it does not limit any statutory protections available to you.

12. Governing law, courts and consumer rights

These terms and any non-contractual dispute or claim connected with them are governed by the laws of England and Wales. The courts of England and Wales will generally have jurisdiction. If you are a consumer and mandatory law gives you the right to bring a matter in the courts of the part of the United Kingdom where you live, these terms do not take that right away.

Nothing in these terms restricts any consumer protection, data protection or other mandatory legal right that applies to you. We encourage concerns to be raised using the contact details below first, so that they can be considered in context. This does not prevent you from using any legal remedy or statutory complaint route available to you.

13. Severability, waiver and changes to these terms

If a court or competent authority finds any part of these terms unlawful, invalid or unenforceable, that part will be treated as limited or removed only to the extent necessary. The remaining provisions will continue in effect. A failure or delay in enforcing a provision is not a waiver of that provision or of any other right.

We may revise these terms when the website, the law or its operational arrangements change. The current version will be published on this page with its updated date. Your continued use of the website after a change takes effect means that you accept the revised terms, except where a different approach is required by law.

14. Contact details

For questions about these Terms of Use, contact General Home Services by telephone on +44 800 121 2121 or by post at Unit 17, Sulivan Enterprise Centre, Sulivan Rd, London SW6 3DJ, United Kingdom.