Privacy Policy

Last updated: 27 August 2026

This notice explains how personal data is handled when you use General Home Services, available at https://1240.neurogena.net. It is written for people in the United Kingdom and should be read alongside the Cookie Policy and any information displayed next to the request form. This notice describes the information practices of an informational website and its household-task request form. It does not create a contract or replace your statutory rights.

Who is responsible for your information

The operator of General Home Services is the controller of personal data collected through this website. This means the operator decides why and how that data is used for the purposes described in this notice. The controller can be contacted by phone on +44 800 121 2121 or by post at Unit 17, Sulivan Enterprise Centre, Sulivan Rd, London SW6 3DJ, United Kingdom.

References to “we”, “us” and “our” in this notice mean the website operator. If our identity, contact arrangements, or the way we use personal data materially changes, this notice will be updated to reflect that change.

Who and what this notice covers

This notice applies to visitors to https://1240.neurogena.net and to people who choose to submit a household-task request through the website. It covers personal data handled in connection with browsing the site, using its forms, and speaking with us by phone after a request has been submitted.

The website does not provide user accounts, public comments, a newsletter, advertising, or analytics. This notice does not govern independent websites, platforms, or organisations that may have their own privacy information. Where another organisation processes information for its own separate purpose, its own privacy notice will apply to that processing.

Personal data we may collect

When you use the request form, we may collect your name, phone number, postcode, selected household task, any task details you choose to provide, and your record of consent. This information comes directly from you. Task details are optional; please do not include information that is unnecessary for your request, particularly sensitive personal information.

Like most websites, the technical systems used to deliver the site may process limited technical information generated by your device and browser, such as an IP address, browser type, pages requested, the date and time of a request, and security or error-log information. This data is generated when you access the website rather than being entered into the form. We do not use the site for accounts, comments, newsletters, advertising, or audience analytics.

If you call us in response to a request, information you provide during that conversation may be used only to understand and respond to the household task you raised. We do not ask you to provide more information than is reasonably needed for that purpose.

Why we use personal data and our lawful bases

Under the UK General Data Protection Regulation (UK GDPR), we need a lawful basis for each use of personal data. We use request-form information to review the request and respond by phone. Where you have actively provided your details and agreed to this contact, the lawful basis is consent. We may also rely on legitimate interests where this is necessary to communicate about and administer a request in a proportionate way, provided that your rights and interests are not overridden.

We use technical and log information to operate, protect, troubleshoot, and maintain the website. The lawful basis is our legitimate interests in keeping the site secure, available, and functioning properly. If we need to keep or disclose information to meet a legal obligation, establish or defend legal claims, or respond to a valid request from a public authority, the applicable lawful basis may be compliance with a legal obligation or legitimate interests, as appropriate.

We do not use submitted information for advertising, newsletter distribution, behavioural profiling, or automated marketing. We do not sell personal data. We do not make decisions about you solely by automated means.

Whether you need to provide information

Providing information through the request form is voluntary. However, a name, phone number, postcode, selected household task, and confirmation of consent are needed for us to understand a request and respond by phone. If these details are not provided, we may be unable to follow up on the request. Task details are optional, so you may leave them blank or provide only what you consider relevant.

Technical data needed to load and secure a website is generally generated by the normal use of internet connections and browsers. You can choose not to use the website or can adjust browser settings, but some settings may affect how pages operate.

Cookies and similar technologies

Cookies are small text files that may be placed on a device by a website. Similar technologies can perform related functions. General Home Services does not use advertising or analytics. Essential technologies may nevertheless be used where needed for basic site operation, security, or to remember a choice you have made. Where a technology requires consent under the Privacy and Electronic Communications Regulations (PECR), it will not be used unless the required consent has been obtained.

For more information about the technologies in use, the choices available to you, and any changes to those arrangements, please read the Cookie Policy. You can also manage cookies through your browser settings. Blocking all cookies may affect the operation of some website features.

Processors, recipients and legal disclosures

We may use carefully selected providers to host or maintain the website, provide technical security, store information, or support the operation of the request form. Where such a provider processes personal data only on our instructions, it acts as a processor. We require processors to handle personal data only for authorised purposes and to apply appropriate safeguards.

Personal data may also be disclosed where reasonably necessary to protect the website, investigate misuse or security incidents, establish or defend legal claims, or comply with a legal duty, court order, or lawful request from a competent authority. We do not disclose personal data to third parties for their own advertising purposes.

International transfers

We do not assume that every provider processes information in the United Kingdom. If a processor or its support arrangements require personal data to be accessed from, stored in, or transferred to a country outside the UK, we will use a transfer mechanism permitted by UK data protection law. Depending on the destination and circumstances, this may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU standard contractual clauses, or another lawful safeguard.

Where required, we will assess whether the chosen safeguard provides appropriate protection and apply supplementary measures where necessary. You may ask for general information about the relevant transfer safeguard by contacting us by phone.

How long we keep information

We keep personal data only for as long as it is reasonably necessary for the purpose for which it was collected. Request-form information is reviewed against the status of the request, the need to respond to you, any follow-up reasonably connected with that response, and any legal or dispute-related need to retain a record. Once those needs no longer apply, the information is deleted or anonymised where practicable.

Technical and security logs are retained for a limited period based on operational need, incident investigation requirements, and the need to protect the website. Information may be retained longer if necessary for a legal obligation or an actual or anticipated legal claim. We do not keep personal data indefinitely merely because it may be useful in the future.

Security and data minimisation

We aim to collect only the information needed for the stated purposes and to limit access to people or processors who need it. Reasonable technical and organisational measures may include access controls, secure configuration, software maintenance, and procedures for handling suspected security incidents. The measures used are reviewed in light of the nature of the information and the risks involved.

No internet transmission, device, or storage system can be guaranteed to be completely secure. Please use care when sharing information online and provide only the details needed for your request. If we become aware of a personal data breach that is likely to create a risk to people’s rights and freedoms, we will take the steps required by applicable law, including notification where required.

Your data protection rights

Subject to the conditions and limits in UK data protection law, you have the right to ask for access to your personal data, correction of inaccurate or incomplete data, deletion of data, restriction of processing, and a copy of data you have provided in a portable format where the right to data portability applies. You may also object to processing based on legitimate interests, including processing for direct marketing if it were ever to take place.

To exercise a right, call +44 800 121 2121 or write to the controller at Unit 17, Sulivan Enterprise Centre, Sulivan Rd, London SW6 3DJ, United Kingdom. Please explain which information or activity your request concerns. We may need to take proportionate steps to verify your identity before acting, particularly where the request concerns information that could affect someone else’s privacy. We will respond within the timescale required by law or explain if an extension is lawfully needed.

Consent, objections and marketing

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before it was withdrawn. You can withdraw consent by calling +44 800 121 2121 or writing to the postal address stated in this notice. After withdrawal, we will stop the relevant processing unless another lawful basis applies, such as a legal obligation or the need to retain information in connection with a legal claim.

The website is not used for direct marketing, and it does not carry out profiling for advertising or marketing purposes. If processing based on legitimate interests applies, you may object by using the same contact methods. We will consider the objection and stop the processing unless we have compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is needed for legal claims.

Complaints to the Information Commissioner’s Office

We would welcome the opportunity to consider a concern first. However, you also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office (ICO), if you believe that your personal data has been handled in a way that does not comply with UK data protection law. The ICO provides current contact and complaint information through its official public channels. Your right to complain is not affected by contacting us first.

Children and young people

General Home Services is intended for a general audience and is not designed to obtain personal data from children. A child or young person should ask a parent, guardian, or other responsible adult before submitting a household-task request or sharing personal information through the site. If you believe that a child has provided personal data without appropriate involvement from a parent or guardian, please contact us by phone so that the matter can be considered.

Automated decisions

We do not use personal data to make decisions based solely on automated processing that produce legal effects or similarly significant effects on individuals. Request information is not used for automated profiling or scoring.

Changes to this notice

We may update this notice when the website’s information practices, legal requirements, or technical arrangements change. The “Last updated” date at the beginning shows when it was most recently revised. Material changes will be reflected on this page before or when the revised arrangements take effect. We encourage you to review this notice and the Cookie Policy from time to time so that you remain informed about how personal data is handled.