Cookie Policy

Last updated: 27 August 2026

This Cookie Policy explains how General Home Services uses cookies and similar browser-storage technologies on https://1240.neurogena.net. It is written for visitors in the United Kingdom. It should be read alongside the site’s Privacy Policy and Terms of Service, which explain other relevant information-handling terms in plain language.

1. What cookies and similar technologies are

Cookies are small text files that a website can ask a browser to store. They may hold a short identifier, a preference, or a record of a browser action. Similar technologies can include browser local storage, session storage and other browser-managed mechanisms. They can store or access information associated with the browser or device, such as a preference setting, a consent choice, a technical identifier or the time at which a setting was saved.

This site’s consent mechanism uses browser local storage rather than an advertising or analytics cookie. Local storage is controlled through the browser and is separate from ordinary cookies, but it can have a similar practical effect: it allows a website to remember a choice on later visits using the same browser profile. References in this policy to “cookies” include similar technologies where the context requires it.

2. Why this site uses browser storage

General Home Services uses a custom consent manager displayed on every page. Its purpose is to present a clear choice about optional browser storage and to remember the choice made, so that the same consent prompt does not need to be shown repeatedly in the same browser after a decision has been recorded.

The consent manager records whether a visitor accepted optional storage, rejected it, or saved a custom choice. This record supports the operation of the choice interface itself. Optional functional storage remains off unless the visitor gives the relevant consent. The site does not use analytics, performance measurement, advertising, targeting or social-media integrations described in this policy.

3. Categories of cookies and similar technologies

The categories below help explain the different purposes that browser technologies can serve. A category being described does not mean it is active on this site.

• Strictly necessary storage — used. The consent-choice record is necessary for the consent manager to remember and apply the choice made in the browser. It is not used to build a marketing profile or measure browsing behaviour.
• Functional storage — conditional and off until consent. Functional storage can remember non-essential site preferences or enable optional features. It is not active before the relevant consent is given. If no optional functional feature is in use, no such storage is placed merely because this category exists.
• Analytics and performance storage — not used. The site does not use analytics or performance integrations to measure audience activity through cookies or similar technologies.
• Advertising and targeting storage — not used. The site does not use advertising or targeting integrations, behavioural advertising cookies, or related tracking technologies.
• Social-media storage — not used. The site does not include social-media integrations that place cookies or similar technologies for this purpose.

4. Technology record and provider information

The following is the complete technology record supported by the information available for this site. No external analytics, advertising, targeting, social-media or other third-party provider is identified as operating through the consent manager.

Technology	Provider / party	Purpose	Choice and duration
ng-cookie-consent-v2	First party: General Home Services	Stores the browser’s accepted, rejected or custom consent choice for the custom consent manager.	Necessary for remembering the choice. It persists in browser local storage until the visitor clears browser storage or changes or withdraws the choice through Cookie settings.

Browser local storage does not necessarily have a fixed expiry date like a session cookie. In this case, the recorded consent choice remains available until it is removed from browser storage. Clearing site data, using browser privacy tools, changing browser profiles or using a different device may remove or separate the saved choice, which can cause the consent manager to ask again.

5. First-party and third-party technologies

A first-party technology is set or accessed by the site a visitor is viewing. A third-party technology is set or accessed by another organisation through content, code or integrations included on that site. The consent-choice record listed above is first party: it is used by General Home Services in the visitor’s browser for the site’s own consent interface.

No third-party analytics, advertising, targeting or social-media integrations are present according to the current site configuration described in this policy. Consequently, this policy does not identify third-party cookie vendors, advertising networks, social-media platforms or analytics providers. If the site configuration changes in a way that introduces a new technology, this policy and the consent interface should be reviewed before that technology is used.

6. Session storage, persistent storage and information handled

Session technologies normally last only while a browser session remains open. Persistent technologies can remain after the browser is closed, subject to their expiry rules or until they are deleted. The consent record used here is persistent local storage rather than session-only storage. It remains until browser storage is cleared or the recorded choice is changed or withdrawn.

For the necessary consent record, the information handled is the consent state: accepted, rejected or custom. Its purpose is limited to remembering and applying that choice through the consent manager. The information provided for this site does not support a claim that the record is used for analytics, advertising, audience profiling, cross-site tracking or social-media purposes.

If optional functional storage is made available through the consent manager, it must remain inactive until the visitor has made the relevant affirmative choice. Any future functional feature should state its purpose clearly in the consent interface and be reflected in this policy before it is enabled.

7. UK legal basis and consent choices

In the United Kingdom, the use of cookies and similar technologies is governed principally by the Privacy and Electronic Communications Regulations (PECR). Where personal data is processed, the UK GDPR and the Data Protection Act 2018 are also relevant. The rules can distinguish between storage that is strictly necessary for a service requested by a user and non-essential storage, which generally requires prior consent.

The site relies on the strictly necessary position for the storage needed to retain the visitor’s consent decision and operate the consent manager. The practical purpose is to remember whether optional storage was accepted, rejected or customised. Optional functional storage is not activated before consent. Analytics, advertising, targeting and social-media categories are not used, so this policy does not assert a consent basis for any active technology in those categories.

The consent manager provides equally accessible controls to accept or reject optional storage, as well as a custom-choice route where available. Rejecting optional storage does not prevent a visitor from reading the informational content of the site. A saved consent decision can be changed later, and withdrawal is not made harder than acceptance.

8. Managing, changing or withdrawing your choice

You can reopen Cookie settings using the control at the bottom left of the page. This allows you to review the current choice, select a different option, reject optional storage or withdraw a previous optional consent. When you save a new choice, the consent manager updates the local-storage record used for that purpose.

You can also use browser controls to view, block or delete cookies and local storage. Browser settings vary by browser, device and version. Clearing site data may remove the saved consent record and may result in the consent manager appearing again. Blocking or deleting browser storage can affect the ability of the site to remember your choice and may mean that preferences have to be selected again. It does not create analytics, advertising or targeting technologies that are not used by the site.

9. International transfers and related information

The technology identified in this policy is first-party browser local storage for the consent manager. The current information does not identify a third-party provider receiving consent-record data through analytics, advertising, targeting or social-media integrations. This policy therefore does not describe a specific international transfer for those categories.

Where information connected with the operation of the site is processed as personal data, the Privacy Policy provides the relevant general information about personal-data handling. If a future change introduces a third party or a transfer outside the United Kingdom, the applicable information should be assessed and made available before the relevant technology is activated.

10. Changes to this Cookie Policy

This policy may be updated when the consent manager, browser-storage practices or applicable legal requirements change. The “Last updated” date at the beginning of this page shows when this version was most recently revised. Visitors should review this page and Cookie settings after a material change, particularly where a new optional category or technology is proposed.

11. Questions about this policy

For questions about this Cookie Policy or the consent manager, contact General Home Services by phone on +44 800 121 2121 or by post at Unit 17, Sulivan Enterprise Centre, Sulivan Rd, London SW6 3DJ, United Kingdom.

All content on this website is provided. Copyright © 2026. Information is provided ‘as is’ solely for general informational purposes. It is not intended as advice. Please read our disclaimer for full terms.